Front is a collaborative inbox that lets multiple team members work on the same email account, internal chat, live chat, and social messages from a unified interface — with full context on every conversation and customer. AI features draft responses, summarize threads, and surface the most relevant knowledge base articles. Customer-facing teams at mid-market companies use it to deliver high-quality, fast responses at scale without the chaos of shared Gmail aliases and CC chains.

Pros

collaborative-inbox
email
team

Considerations

—May require learning curve

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