Hiver is a customer support platform that works directly inside Gmail, turning a shared inbox into a collaborative helpdesk — with email assignments, shared labels, collision detection (prevents two agents replying to the same email), SLA tracking, and AI features including AI-generated reply drafts and automatic email categorization. Customer-facing teams that live in Gmail and want helpdesk capabilities without migrating to a separate tool use it as the most frictionless way to run structured shared-inbox support.

Pros

gmail
shared-inbox
helpdesk

Considerations

—May require learning curve

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