Tidio is a live chat and AI chatbot platform aimed at small businesses — combining a live chat widget, email integration, and an AI chatbot (Lyro) that handles customer inquiries automatically using conversational AI. Lyro can resolve up to 70% of common customer questions without human intervention, transferring to a live agent when it cannot. SMBs and e-commerce stores that want both automated and human customer support in one affordable, easy-to-install tool use it as their first customer support platform.

Pros

live-chat
chatbot
smb

Considerations

—May require learning curve

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Reviews

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Pricing

Freemium